I hung up.
I couldn't take it anymore.
The anticipation of someone on the other end of the phone actually picking it up and saying hello to me, started to drive me crazy. I had no idea what to do anymore, do you hang up or just sit there knowing full well that the moment you do hang up is the exact moment where someone on the other end of the line finally picks up your call. It's too much to take.
Did they forget about me? They must see the little red light flashing knowing that I am taking up one of their precious phone lines. Or are they sitting there knowing that my life is sitting in the balance just waiting, hoping that they will pick up my call. They have the power, and I am most certainly at their mercy. They know that, it's why I am on hold.
After a certain period of time it gets embarrassing. You just know they keep records for the longest anyone has been placed on hold. Do I want to be that guy? The guy that is at the top of the chart? The guy that sat there for over an hour? I don't know because it's not funny on my end. I JUST WANT SOMEONE TO PICK UP THE PHONE!!!
If I hang up up I am just going to have to go through this again. Who knows, maybe next time they will answer my call right away? Or I could be placed on hold again, and just have to sit there AGAIN. What the hell is going on on there other end of the phone I will never know, but sometimes it's just too much to take, and you are forced to make that decision.
23 minutes and I hung up.
Very patient of you. I mean that's like half an hour. 23 minutes is a long time for anything, especially sitting on a phone. You should win some kind of award for that.
ReplyDeleteWell I did get to write a blog post while I waited... can I give them the "Finger Award"
ReplyDeleteWell, sometimes if you curse while you're on hold, they pick up faster..=) I've been known to put my phone on speaker and go on about my life. Longest I was on hold was over an hour...
ReplyDeleteWell you have to be at the top of the list then. A HOUR?! That's just crazy
ReplyDeleteI hope they at least had some good on-hold music, like the Boston Pops play Barry Manilow's rendition of Tony Bennett's "The Elevator Medley." That would at least make it worthwhile.
ReplyDeleteJust another example of why I don't use my phone for it's intended purposes..like picking it up in the first place..
ReplyDeleteNOTHING... I would have liked that guy to get on there and say "Your call is important to us, please stay on the line" That way I could have cursed out his recording, it was nothing but silence.
ReplyDeleteThey forced me to do it... it was the only way to get an ONLINE PASSWORD.
ReplyDeleteIm with you man. I cant stand being on hold like that and I am on hold all the time since that is what I do all day. Get on the phone and call people. Crazy. You gave a great effort.
ReplyDeleteFrustrating isn't it? I hate that too. What happened to customer service anyway?
ReplyDeleteThe effort would have been better if it wasn't for the fact THEY NEVER PICKED UP THE PHONE
ReplyDeleteAll for something I needed to get done ONLINE!
ReplyDeleteThe worst is when you wait and wait and get disconnected. That stinks! Even worse is when it's your fault that you lost the connection because your cheek depressed a bunch of numbers.
ReplyDeleteThat's why customer service STINKS these days. I put the call on speaker and work - often I forget who I called in the first place when they finally pick up!
ReplyDeleteI've put my phone on speaker so many times its crazy... and when they play music, I usually turn the volume down, by the time someone picks up, I am usually fairly started! LOL!
ReplyDeleteWere you on the phone with the pediatrician at 8:00 am on a Monday... because this is what happens to me Every. Time.
ReplyDeleteOOOH I hate that... I mean why else would I be calling you on a monday if I didn't think it was important?
ReplyDeleteEspecially after like 30 minutes... that thought of having to do it again is unbearable
ReplyDelete